Question: 2. Prepare a cause-and-effect or fishbone diagram for a problem such as Why customers have long waits for coffee. Your fishbone diagram should be similar
2. Prepare a cause-and-effect or fishbone diagram for a problem such as "Why customers have long waits for coffee." Your fishbone diagram should be similar to that in Figure 6.30, using the main sources of cause: policy, procedure, people, and physical environment.
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