Question: Prepare system flowcharts for Thermo-Chem's, Sales process Production process Shipping process Billing process ImaginethatyouareresponsibletoassessThermo-Chem'scurrentsituationandtomakesuggestions in order to improve the business operations so that it remains

Prepare system flowcharts for Thermo-Chem's,

Sales process

  • Production process
  • Shipping process
  • Billing process


  1. ImaginethatyouareresponsibletoassessThermo-Chem'scurrentsituationandtomakesuggestions in order to improve the business operations so that it remains competitive in respect tothe new competitor as mentioned in the case study.


  • Describe at least four different improvements related to the current business operations and/or used information technology that would help Thermo-Chem to improve its competiveness. 
  • Explain for each recommendation why you suggest it and what the benefits and disadvantages would be?

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