Problem 1 (18 marks) Tip Top Markets is a regional chain of supermarkets. On July 28, Karen Martin, manager of one of the stores was disturbed by the large number of recent complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store's customer service desk for the last three Tuesdays. These are shown below: July 13 Wrong price on spaghetti Water on floor Overcharged Store looked messy Out of brown rice Out of mushrooms Overcharged Store too warm Checkout lines too long Checkout wait too long Cashier not friendly Out of feta cheese Overcharged Shopping cart broken Couldn't find Aspirin Out of brown lunch bags Out of straws Out of Saran Wrap Out of Haagen-Daz Bars July 20 Out of low-salt pickles Checkout lines too slow Broken glass on floor Lost keys Out of large eggs Out of cran-apple juice Out of pretzels Out of apricot jam Telephone out of order Out of cocktail sauce Water on floor Wrong price on sales item Overcharged on corn Wrong price on baby food Out of 500 ml. Tide Out of frozen onion rings Out of green tea Checkout lines too long Out of romaine lettuce Out of frozen squash Out of powdered sugar Out of nonfat peanut butter OPMG 2258 July 27 Open milk carton found in fridge Store too warm Out of dill pickles Reported accident in parking lot Wrong price on cran-apple juice. Out of carrot juice Overcharged Oatmeal spilled in bulk section Telephone out of order Out of licorice sticks Out of soap Water on Floor Out of chocolate milk i Out of Lava Bars Windows dirty Out of iceberg lettuce Store decorations are dated Out of glazed doughnuts Out of baby carrots Spaghetti sauce on floor Out of Skippy peanut butter Out of butter Out of St. John's Wort Out of vanilla soy milk a. Looking at the data for the three days, categorize the complaint records using a check sheet and prepare a single Pareto Chart. b. Using the results of the Pareto Chart, prepare a fishbone diagram to determine the cause of the problems. c. You've considered a solution for each type of quality problem. What should Tip Top Markets do to improve overall service quality? Page 1 Aaaignment