Problem 1 - You are just about to start the second week of your four week plan to introduce the new computerised system. Your experienced full time suddenly goes off sick and is expected to be away from work for at least two weeks. Problem - 2 The new software is working well, but the new printer is erratic and will not always print good quality reports. The paper jams and the print is not clear as expected. 1. Describe the nature scope and impact of the problems mentioned in the scenario. 2. Describe the information you would gather and interpret to help you to identify possible solutions in problem 1 & 2 3. Describe a summary for dealing with the problems in the scenario, and describe the facts and evidence you would need to a) summary of options b) facts and evidence needed 4. Describe the decision making technique you would use to evaluate the options to arrive at the best solutions. 5. Describe how you would implement and communicate the decision about how to deal with the problems 6. Describe the monitoring and review techniques that could be used to evaluate outcomes