Problem 1 - You are just about to start the second week of your four-week plan to introduce the new computerised system. Your experienced full-timer suddenly goes off sick and is expected to be away from work for at least two weeks.

Problem 2 - The new software is working well, but the new printer is erratic and will not always print good-quality reports. The paper jams and the print is not as clear as expected. 1 Describe the nature, scope and impact of the problems mentioned in the scenario. (1.1)

2a Describe the information you would gather and interpret to help you to identify possible solutions -

Problem 1: (2.1)

Problem 2: (2.1)

3a Write a summary of the options for dealing with the problems in the scenario, and describe the facts and evidence that you would need -

a) Summary of options: (2.2)

b) Facts and evidence needed: (2.2)

4 Describe the decision-making technique you would use to evaluate the options to arrive at the best solutions. (3.1)

5 Describe how you would implement and communicate the decisions about how to deal with the problems. (4.1)

6 Describe the monitoring and review techniques that could be used to evaluate outcomes. (4.2)