Problem 2. (35 points) Process Analysis. Standard insurance claims go through four tasks (A, B, C and D) to be fully processed. Employees work in parallel in each task and each task takes a different time to complete, e.g, 40 employees are assigned to Task A and Task A takes 10 minutes to process for each claim Based on the information given in the table below answer the following questions.

1. a) (6 points) Draw the process flow diagram for this process.

2. b) (3 points) What is the raw process time for a claim?

3. c) (12 points) Find the capacity of each task, i.e., the total employee capacity in a task, in claims/hr.

Task	Number of Employees	Time Required in Task
A	40	10 minutes
B	10	4 minutes
C	30	6 minutes
D	20	5 minutes

4. d) (4 points) What is the capacity of the process in claim/hr? Why?

5. e) (10 points) Assume that each employee is flexible so that they can work for any of the tasks. What would be the optimal assignment of employees to achieve the highest process capacity?