Process Analysis Standard insurance claims go through four tasks (A, B, C and D) to be fully processed Employees work in parallel in each task and each task takes a different time to complete, e g, 40 employees are assigned to Task A and Task A takes 10 minutes to process for each claim Based on the information given in the table below answer the following questions d) (4 points) What is the capacity of the process in claim hr Why e) (10 points) Assume that each employee is flexible so that they can work for any of the tasks What would be the optimal assignment of employees to achieve the highest process capacity Task Number of Employees Time Required in Task 40 10 minutes 10 4 minutes 30 6 minutes 5 minutes 20

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Question: Process Analysis. Standard insurance claims go through four tasks (A, B, C and D) to be fully processed. Employees work in parallel in each task

Process Analysis. Standard insurance claims go through four tasks (A, B, C and D) to be fully processed. Employees work in parallel in each task and each task takes a different time to complete, e.g, 40 employees are assigned to Task A and Task A takes 10 minutes to process for each claim Based on the information given in the table below answer the following questions.

Process Analysis. Standard insurance claims go

d) (4 points) What is the capacity of the process in claim/hr? Why?

e) (10 points) Assume that each employee is flexible so that they can work for any of the tasks. What would be the optimal assignment of employees to achieve the highest process capacity?

Task Number of Employees Time Required in Task 40 10 minutes 10 4 minutes 30 6 minutes 5 minutes 20

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