Question: Problem 2 : Customer complaints Each question in this problem ( Q 5 - Q 8 ) consists of a customer complaint. From the options

Problem 2: Customer complaints
Each question in this problem (Q5-Q8) consists of a customer complaint. From the options below, indicate which dimension of customer utility each complaint relates to.
a. Ease of use
b. Timing
c. Fit
d. Convenience
e. Durability
f. Location
g. Affordability
h. Performance
i. Reliability
j. Aesthetics
5.
Question 5
I had to spend 27 minutes on hold before talking to an agent.

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