Problem 3

Chapter 2: Think of a process problem that you have experienced and submit your answers to the following questions about the process and the problem.

1. Describe the process and the problem.
2. Draw a flowchart for the process. Make sure all the steps of the process and the arrows used to show the flow are clearly illustrated in your chart. See Figure 2.16 on page 82 of the textbook for an example.
3. Construct a cause-and-effect diagram (fishbone) showing the potential causes of the problem. The process problem you discussed in part a should be presented in the head of the diagram. Your diagram should include at least four major categories and eight suspected causes. Make sure the causes are clearly stated. See Figure 2.13 on page 75 of the textbook for an example.
4. Provide/create data for the number of occurrences of the problem causes you identified in part c and develop a Pareto diagram to prioritize the causes. Make sure your diagram shows all the causes (not the major categories). See Figure 2.12 on page 71 of the textbook for an example.
5. Suggest process improvements that would eliminate/relieve the major cause(s) of the problem as identified by your Pareto chart in part d.