Problem $4-1($Static$)$

Refer back to the QFD for housekeeping services shown in Figure $4-6.$

Which are the two biggest opportunities for improvement, relative to competitors$$ levels of performance?

Note: You may select more than one answer. Single click the box with the question mark to produce a check mark for a correct answer and double click the box with the question mark to empty the box for a wrong answer.

check all that apply

Fully stocked roomunanswered

Room serviced right the first time

Few if any interruptions

Short interruptions when they occurunanswered

Consistent service providedunanswered

Room ready when I arriveunanswered

Room cleaned at my convenienceunanswered

Honor bar billing correct & timelyunanswered

My things should be safe$/$secureunanswered

Which technical feature is most strongly related to the goal of protecting the safety and security of guests$$ possessions?

multiple choice $1$

Defect rate $($random sample$)$

Room cycle time

Possible number of interruptions

Occupied interruptions

Honor bar discrepancy allowance rate

Number of guest room doors open at one time Correct

Housekeeping productivity