Problem $4-1($Static$)$

Refer back to the QFD for housekeeping services shown in Figure $4-6.$

a$.$ Which are the two biggest opportunities for improvement, relative to competitors' levels of performance? Note: You may select more than one answer. Single click the box with the question mark to produce a answer and double click the box with the question mark to empty the box for a wrong answer.

$$ Fully stocked room

Room serviced right the first time

Few if any interruptions

Short interruptions when they occur

Consistent service provided

Room ready when I arrive

Room cleaned at my convenience

Honor bar billing correct & timely

My things should be safe$/$secure