Problem $4-1($Statlc$)$

Refer back to the QFD for housekeeping services shown in Figure $4-6.$

a$.$ Which are the two biggest opportunitles for improvement, relative to compettors' levels of performance?

Note: You may select more than one answer. Single click the box with the questlon mark to produce a check mark for a correct answer and double click the box with the question mark to empty the box for a wrong answer.

$?$ Fully stocked room

Room serviced right the first time

Few If any Interruptions

short Interruptions when they occur

Consistent service provided

Room ready when I arrive

Room cleaned at my convenlence

Honor bar bliling correct & timely

My things should be satelsecure

b$.$ Which technical feature is most strongly related to the goal of protecting the safety and security of guests' possessions?

Defect rate $($random sample$)$

Room cycle time

Possible number of Interruptions

Occupled interruptions

Honor bar discrepancy allowance rate

Number of guest room doors open at one time

Housekeeping productivity