Problem Scenario & Context: As the responsible person for this innovation and improvement plan, the operational manager at the head office has provided for me with some additional information in regards to existing systems of supply chain, operations and service delivery systems. I am required to analyse and identify new changes and innovations to these systems and processes. Information on those systems is provided in the table below

Supply chain Operations Receive guest meals at least one hour before the trip. Supplier Company/Restaurant is responsible. Tour related service products (e.g. headphones, tissues, Lollies, rst aid, etc) must be ready inside vehicle 12 hours before the trip. Vehicle servicing and ning to be completed 6 hours before a day tour and 12 hours before a long tour. If a m vehicle and driver is used, it should be Wed at least one day before the tour. Promotions, campaigns, social media promotions, deals and offers to be published to public a week before the event starts. Tour related ticketing for guests (where applicable) should be W with the ticketing offices (wherever applicable) at least 24 hours before the trip based on conrmed guests. Driver and tour guide must sign in to tour start point at least 2 hours prior to the tour starting time. Arrival and departure times should not exceed by 30 minutes. Except for extraordinary circumstances such as medical and other emergencies. Receive a 4.5 rating out of 5 overall. Ensure at least 50% of tour guests have completed the electronic survey. Tour guide to cross check all accessories and semiciLeJated products after the trip. For issues and damages, report using the form on same day. Tour driver to verify vehicle after the tour and report for any issues in vehicle to the repair workshop on same day. Service delivery 8; Eligible customer refunds to be processed within the Service booking systems delivery and booking conditions. Prices and concessions to be processed within the Service delivery and booking conditions. Bookings and cancellations to be processed within the Service delivery and booking conditions. All other booking related conditions to be followed within the Service delivery and booking conditions