PROBLEM$-$SOLVING APPLICATION CASE

Better Ingredients. Better Pizza. Worst Spokesperson.

John Schnatter founded Papa John's Pizza in a broom closet in his father's tavern in $1984.$ The restaurant is now the fourth largest pizza delivery chain in the United States with more than $5,300$ corporate and franchisee owned establishments worldwide. ${?}^{97}$ Papa John's revenues exceeded $$1\mathrm{.}5$ billion in $2018$ but were down for the first time in almost ten years. $98$ The company is also down a spokesperson. Schnatter, better known as "Papa John," was ousted by the organization after a serfes of controversial statements. $99$

Let's take a closer look at the issues facing Papa John's and its founder.

PROBLEMATIC STATEMENTS

Schnatter told college students in $2013$ that he "has a real problem with the English language" while discussing his poor score on the verbal portion of the SAT. Those who know him seem to agree with that sentiment$,$ but don't believe grammar is the underlying problem. For example, Steve Coomes, a restaurant industry journalist who has interviewed Schnatter a dozen times, wrote a blog post in $2018$ titled "A tale of a man who couldn't tame his tongue" in which he profiled a CEO he claims