case study. It is there steps. define the problem, identify the causes of the problem, and recommendations on how to solve the problem. please help !

PROBLEM-SOLVING APPLICATION CASE Better Ingredients. Better Pizza. Worst Spokesperson. John Schnatter founded Papa John's Pizza in a broom closet in his father's tavern in 1984. The restaurant is now the fourth largest pizza dellvery chain in the United States with more than 5,300 corporate and franchisee owned establishments worldwide 97 Papa John's revenues exceeded $1.5 billion in 2018 but were down for the first time in almost ten years. 98 The company is also down a spokesperson. Schnatter, better known as "Papa John" was ousted by the organization after a series of controversial statements 99 Let's take a closer look at the issues facing Papa John's and its founder. PROBLEMATIC STATEMENTS Schnatter told college students in 2013 that he has a real problem with the English language while discussing his poor score on the verbal portion of the SAT. Those who know him seem to agree with that sentiment, but don't believe grammar is the underlying problem. For example, Steve Coomes, a restaurant industry journalist who has interviewed Schnatter a dozen times, wrote a blog post in 2018 titled "A tale of a man who couldn't tame his tongue" In which he profiled a CEO he claims "has always sald too much 100 One of Schnatter's first controversial statements was in 2012 when he discussed the passage of President Obama's Affordable Care Act. What caught the public's attention was not his political opposition to the law, but the fact that he complained to shareholders that it would increase the cost of a large pizza by 14 cents. Papa John's social media was soon Inundated with outraged customers claiming they would pay a couple extra cents so Papa John's employees had health Insurance. Others said they would take their business to a restaurant that has empathy and doesn't begrudge their employees the ability to seek a doctor when they're 101 Schnatter found a new target in 2017. the National Football League (NFL). Papa John's was a significant sponsor of the league at the time that many players were kneeling during the national anthem to raise awareness of police brutality and social Injustice Again Schnatter caused controversy because he could not keen his emotions and impulses under control my CUMLUVCSCCUS COULEVEL, Outlat ula not stop him from continuing to cause public outrage with his statements. In May 2018 Schnatter, who was still serving as Papa John's chairman at the time, used the n-word on a conference call with executives and a marketing agency when referring to African Americans. The marketing agency terminated its contract with Papa John's and Schnatter was forced to resign as the company's chairman. 104 PAPA JOHN BATTLES PAPA JOHN'S Schnatter's comments gravely injured the restaurant chain he founded. Sales at North American stores fell more than 7% in 2018 and the organization's stock lost a third of its value 105 Papa John's tried to distance itself from Schnatter to stop the bleeding. The board of directors evicted Schnatter from the company's Louisville, Kentucky, headquarters, took him off pizza boxes and commercial materials, and directed him to cease all communications with internal and external stakeholders 106 Papa John would not go quietly though. hurled multiple lawsuits at his former company and took out a full-page newspaper ad directing Papa John's 120.000 employees to a website he set up. The website includes press releases, news articles, and public filings in support of Schnatter." 107 Papa John's and Schnatter reached an agreement in 2019 to resolve many of their points of contention. As a result of the agreement, Schnatter will resign from the Papa John's board of directors and cease litigation against his former company However, the matter is far from closed. Schnatter's spokesperson says he still retains his ability to assert new legal claims" in the future related to his ouster 108 Moreover, the founder is still the company's largest individual shareholder, owning a 19% stake 109 To Questions