Problem$-$Solving Perspective

$1.$ What is the underlying problem in this case from Amtrak CEO Richard Anderson$$s perspective?

$2.$ What are some of the causes of this problem?

$3.$ Do you believe Anderson$$s strategy and plans will turn the company around? Explain.

Application of Chapter Content

$1.$ Using the steps in Figure $5\mathrm{.}1,$ describe how Amtrak is making changes to become profitable.

$2.$ How does congressional skepticism impact Amtrak$$s development of its mission and vision statements?

$3.$ Define one specific strategic, tactical, and operational plan that Amtrak can utilize.Page $206$

$4.$ Develop a simple strategic goal, operational goal, and action plan for Amtrak: The goals need to be SMART. Then utilize a means$-$end chain to illustrate the relationship among the three.

$5.$ Develop a planning$/$control cycle to make sure Amtrak is headed in the right direction.