Problems and Exercises 1. Match the following terms with the appropriate defini- tions: i. JIT ii. Supply chain efficiency iii. Supply chain iv. Supply chain visibility v. CRM vi. CIC vii. SCM viii. VMI ix. CAM x. RFID a. The ability not only to track products as they move through the supply chain but also to foresee external events b. The use of information systems to control production processes c. The use of electromagnetic energy to transmit information between a reader (transceiver) and a processing device, used to replace bar codes and bar code readers d. The extent to which a company's supply chain is focusing on minimizing procurement, production, and transportation costs e. An SCM innovation that optimizes ordering quantities f. Applications that help to create and maintain lasting g. Commonly used to refer to the network of producers of h. A business model in which the suppliers to a such that parts or raw materials arrive just when they are needed for production relationships with customers by concentrating on the downstream information flows supplies that a company uses manufacturer (or retailer) manage the manufacturer's (or retailer's) inventory levels based on preestablished service levels i. A part of operational CRM that provides a central point of contact for an organization's customers j. Applications that help to improve interorganizational business processes to accelerate product development and innovation and to reduce costs