Process design focuses on the ________ and ________ you use to make things.

Work rules; training Technology; work design Training; technology Technology; work rules

Of the four strategies to reduce costs, minimizing work rules and increasing training to empower workers to find better ways to do things best describes which strategy? Offshoring Automation Outsourcing Process improvement

Economists discuss value in terms of ________. Customers talk about value in terms of ________. Value; time and place Dimensions; utilities Cost and quality; scorecards Utilities; value dimensions

An open systems view argues that you need to recognize ________, be quick to respond, and create more ________ than rivals. Value; products Opportunities; value Processes; opportunities Success; profits

Which of the following should not influence your choice of technology as you design a production or service process? Labor cost A desire to buy shiny new hardware Production volumes Financial resources

________________ and _______________ are the two types of decisions you need to make to achieve world-class operations management. Design; control Quality; control Design; quality Human resource; technology

Which of the following approaches can help you mitigate the challenges of poor forecasts? Minimize inventory Use all the forecasting techniques and average them together Obtain and use the best, most recent information available Always use simple forecasting techniques

If you want to be taken seriously as a supplier, you have to offer which two value dimensions? Cost and delivery Cost and quality Innovation and delivery Agility and innovation

You must meet minimum requirements across which of the five value dimensions? Cost, quality, and innovation All of them Cost and quality Delivery, and agility

Sustained success requires that you offer distinctive value, so you must differentiate yourself in one of which three dimensions? Cost, quality, or innovation Innovation, delivery, or cost Quality, cost, or agility Agility, innovation, or delivery