Question: Process improvement BUSD 2024-A01 & 001 - Process Improvement Assignment #2 - 10% Telus Inc: Making benchmarking a part of the process improvement toolkit Telus

Process improvement

BUSD 2024-A01 & 001 - Process Improvement Assignment #2 - 10% Telus Inc: Making benchmarking a part of the process improvement toolkit Telus offers telecommunications services to people across Canada. Their major competitors are Bell Shaw and Rogers The company has a rich history of innovation and customer service. The company offers a broad array of services to its customers and is an industry leader in productivity and financial performance. Telus is firmly committed to benchmarking. To maximize the potential of the benchmarking efforts. The company employs internal benchmarking experts and conducts benchmarking forums for its employees. The company has found three approaches helpful in the attainment of quality improvements. Internal (Best of Breed) benchmarking involves a comparison of processes between different business units within the firm. External (Best of Class) benchmarking involves finding companies to benchmark against, even if the company is in an unrelated industry. Competitive (Industry Best) benchmarking against a leader in the same industry

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