PROFESSIONAL COMMUNICATION

Note: All Questions Are Compulsory. SECTION 1 Q.1. What do you understand by the term "Work place communication'? Explain. (2 Mark) Q.2. Write an explanatory note on four major assumptions Q.3. 'Feedback should be timely', Explain briefly. (1 Mark) SECTION 2 Choose the correct answer from the given options and encircle the letter of your choice: (x 10=5 Mark) Q.4. is the process by which the receiver interprets the symbols used by the source of the message by converting them into concepts and ideas. A. Decoding. B. Listing C. Encoding D. None of the above. Q.5. When the accounting manager communicates to the purchasing manager the dollars available for purchases in the current month, this is an example of: A. Upward communication. B. Horizontal communication, C. Downward communication. D. The grapevine. Q.6. Spamming is very poor Netiquette and means A. Sending in lines of nonsensical garbage in a chat conversation. B. Posting a message that contains graphic descriptions of something really gross. C. Spilling the juice of meat-byproducts into your keyboard. D. Posting or emailing unsolicited advertising messages to a wide audience. Q.7. A certain look or glance is an example of: A. Verbal communication B. Oral communication. C. Written communication D. Nonverbal communication