PROFESSIONAL COMMUNICATION

Note: All questions are compulsory. SECTION 1 Q.1. Explain the intentions of different types of meetings. (3 Mark) Q.2. Write a note on the benefits one can receive with Effective communication"? (3 Mark) Q.3. Write a note on key elements of Effective communication. (3 Mark) Q.4. Write a detailed note on main forms of Professional Communication. (3 Mark) SECTION 2 Choose the correct answer from the given options and encircle the letter of your choice: (%x16=8 Mark) 0.5. Which of these is not a type of listening? A. Appreciative listening B. Superficial listening C. Focused listening D. Musical listening Q.6. The whole concept of achieving success begins with how you A Behave B. Think C. Work D. All of the above Q.7. Typing in all capitals in electronic communications means: A. This message is very important. B. You are shouting. C. It's okay to forward this message to others. D. Nothing special--typing in all caps is normal. Q.8. This is the sharing of meaning created through the transmission of information: A Communication B. Noise C. Transfer D. Understanding Q.9. Before posting to a discussion group you should A. Read the FAQ B. Find the Frequently Asked Questions (FAQ) document. C. Read some of the existing posts to get an idea of the tone and character of the group. D. All of the above. Q.10. Which of these is the third step in the listening process? A. Stop talking B. Interpreting C. Responding D. Receiving Q.11. Body of a letter is divided into parts A1 B2 C.3 D. 4