Professionalism: Customer Service MY PROGRESS-29% 5. Dylan eats at his favorite restaurant Server: "How is your food, Dylan? Dylan: "Well, it depends. Is this the soup or the chili? Server: "It's the chili. Is there a problem? You ordered chili." Dylan: "I know. It's just really watery and doesn't taste good." Server: "I'm sorry. We're training this new guy and he's not very good, yet. I'll take the meal off your bill." Which customer service element does the server need to improve? Select an option from the choices below and click Next. Helpfulness Responsiveness C Rapport d Communication Professionalism: Customer Service MY PROGRESS - 35% 6. Bonnie has a problem with her bill from her trip to the emergency room. She calls the main number of the hospital. The hospital operator listens politely and transfers Bonnie's call to the emergency room. The emergency room staff person remembers Bonnie and asks how she is doing, and eventually transfers her to the billing department. The billing department staff person tells Bonnie that she needs to call the insurance company. Which customer service element does the hospital need to improve? Select an option from the choices below and click Next. a Communication b Responsiveness Rapport Competence