Profitability Analysis (4:31 mins) Pre-class Video on YouTube (3) - Total Quality Management (4:58 mins) Week 8 Pre-class Preparation Questions: 1) Customers can be categorised as "high-cost" or "low-cost" based on the activities used by them. Provide two examples for each category of customers. (Ref: Chapter 15) 2) Name the FOUR types of quality costs? For each type, provide two examples of costs. (Ref: Chapter 16) Submission for Week 8 Pre-class Preparation Questions