Question: Project manager Jane is having a difficult time relating to her team because she tends to overreact in stressful situations. One day her manager, Lisa,

Project manager Jane is having a difficult time relating to her team because she tends to overreact in stressful situations. One day her manager, Lisa, noticed this behavior and asked to meet with Jane privately. Lisa explained how Jane's outbursts adversely impacted her relationship with her team, adding, "Try counting to

10

before reacting in stressful situations." Jane found Lisa's feedback surprising. She had no idea she was alienating her team and thought she had a great relationship with all of them. Which of these aspects of emotional intelligence was Jane having difficulty managing?

10

Self justification

Self confidence

Self aggrandizement

Self awareness

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