Project Team Communication Problems $($Scenario$)$

George Tanaka is an engineer by training and manager of a work team that consists of two engineers, four production workers, an accountant, and a purchasing manager. They are about to embark on a new project for their company. George has prepared a memo to explain the objectives of the work team. Some of the production workers and the accountant have come to George to seek clarification about the memorandum.

The team advised George that they had started to work on the project. George noticed immediately that the work team did not appear to be following the guidelines in his memorandum. The work team's performance provided which element of the interpersonal communication process?

a$.$

the message

b$.$

noise

c$.$

decoding

d$.$

feedback