Question: Provide five (5) annotated references with dates ranging from 2014 to 2021 that demonstrate the usability, or efficiency, or customer satisfaction of submitting a funding

Provide five (5) annotated references with dates ranging from 2014 to 2021 that demonstrate the usability, or efficiency, or customer satisfaction of submitting a funding request online rather than via paper. I just need the annotated references regarding the topic of usability, or efficiency, or customer satisfaction. Please answer the question directly if possible. Thank you.

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