Provide the example of answer based on demonstrate your ability to develop suitable key performance indicators and measures for inclusion in the contract. The KPIs that you develop and include should be based on the SMART principles of contract management.

improvement plans [Contract and/or supplier performance issues rarely occur in isolation. Both parties need to consider their responsibilities and collaborate on the solution. All Improvement Plans or rectification actions should be documented and agreed by the relevant parties. Performance should be closely monitored until the issues are resolved.] Summarise any agreed contract improvement plan details or strategies here (or refer to the separate Contract and Relationship Management Plan document.) Date of plan & KPI/ measure Review Open/ file path targeted Summary of agreed actions date Closed