Question: Provider is the discrepancy between the development of customer - driven service standards and actual service performance by company employees. Multiple Choice Gap 1 (

Provider is the discrepancy between the development of customer-driven service standards and actual service performance by company employees.
Multiple Choice
Gap 1(The listening gap)
Gap 2(The service design and standards gap)
Gap 3(The service performance gap)
Gap 4(The communications gap)
Provider is the discrepancy between the development of customer-driven service standards

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