Question: Question 2 3 is the discrepancy between the development of customer - driven service standards and actual service performance by company employees. Gap 3 -

Question 23
is the discrepancy between the development of customer-driven service standards and
actual service performance by company employees.
Gap 3- Service Performance Gap
Gap 4- Communication Gap
Gap 1- Listening Gap
Gap 2- Service Design and Standards Gap
Question 23 is the discrepancy between the development of customer-driven service

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