PT has come in with a solid forecast of increased demand. Moving Social Service and expanding PT will meet their needs. If they get the new space, they are committed to making substantial gains in patient satisfaction and improvements in some patient outcomes. The orthopedics surgery service passed a resolution that expansion is a must. Social Service must move to a location on the second floor, and farther from the main entrance. Social Service is very upset. "Our patients need easy access, too," the chief says. "You're just giving it to PT because they make money and we don't. Our HCO's value of compassion is being ignored!" You reply:

Question $9$ options:

$1)$

"I understand. I'll have the space management team go over the decision again."

$2)$

"I understand. Let's ask the senior management team to review the decision. Kate Strate, in internal consulting, works on space planning. She can help you prepare your case."

$3)$

"I understand, but the PT proposal is carefully documented. It will increase our income, but it also will help a lot of patients recover fully. I don't think you have a case for further review."

$4)$

"I understand, but you made those points to space management when the proposal was being developed. We're sympathetic with your concerns, but the alternatives are painful, too."