PT Software is a company focused on software development based in Sydney, Australia. The CEO of the company is planning to grow the profit of the business by 50% next year; therefore, he would like to make a change plan to achieve the target. The plan will focus on some main areas: customer service, marketing, improving the current software based on customer/ staff feedbacks and fixing bugs. Following the current trend of many staff working remotely online, all important meetings will be held online and recorded for any staff who are unable to attend. However, a few staff have expressed some concerns regarding privacy. He will introduce regular continuous improvement meetings. In the meetings, feedback from customers and partners is analysed to find ways to improve. Each idea for improvement will be assigned to a manager to ensure it is implemented with a report back expected in the next meeting. Marketing of the companys products and services will be shifted totally to online channels with automated feedback collection. The CEO can see some obstacles from staff who are familiar with traditional marketing methods might face during this transition. Therefore, he expects a good plan for the process. The CEO will also introduce Key Performance Indicators (KPIs) for staff where they will be rated on work completed, feedback from other staff, management, and customers. These KPIs will be used to reward good staff with bonuses and target counselling for underperforming staff. Each staff member will need to have KPIs set and agreed. There will be new procedures introduced including a dispute resolution procedure for this to provide a fair system. All staff will need to be made aware of these procedures.

3. Action Plan 3.1. Change Implementation Plan Use agile/scrum approach to carry out the action plan including activities, who is responsible and the timeframe when they should be completed Dealing with Resistance to Change Approach (the implementation plan of the solution suggested in 2.4) Minimize risks and negative impacts plan (the implementation plan of the solution suggested in 2.5) Support for deployment team plan

2.4 Resistance Analysis

When new changes are about to be made or implemented, the company has to tackle with various resistance depending upon the type of change being made or planned. So, the failure to understand this kind of resistance can cause the company to push backward rather than progressing forward. Resistance Analysis is the process of understanding the resistance faced during the changes and presenting the solution to tackle with the resistance.

Here, in our scenario, Resistance has been shown by few staff who are familiar with traditional marketing when trying to bring new change in marketing sector of the company. Also, few staff have shown their concerns regarding privacy when trying to hold all important meeting online. Since those staff who are comfortable with traditional marketing wouldnt want to change, I believe Change Managers could come up with proper solution to tackle them. I believe, they can pass proper education and information to those staff who are not in support. They can show them the benefits of new change and how this can help make their life easy on the workplace. CEO or Change Managers could come up with the idea of extra bonuses or some special award for those who are trying to commit their best for the company. For instance, if the CEO declares that those who work best will be regarded as best marking officer/best customer service representative and be given special treatment with certificate of appreciation with some bonus prize money.

2.5 Risk and Impact Analysis

When the change is taking place in a company like in the above scenario, there are several risks involved with that upcoming change. No one can assure that the change will be 100% success. There could be risk of failure of company due to new change if not well planned. Several risks could prevent the company from reaching its objective. So, on the first-hand, all the likely risk associated should be assessed while planning and they find a way to mitigate it. They could make proper use of communication and strategy within all level of organization about the change. Here, in our scenario, the company could face severe loss on spending lot of money and time on new types of advertisement and software upgrade. They should start the change from one small department and if they find it fruitful then they could make the change in whole company. This can help assessment of the risk int that company.