Question: Q. 1 Differentiate between the following quality dimensions:- 1. Performance and Conformance 2. Assurance and Responsiveness Q.2 one of the diming points for continual improvement

Q.1 Differentiate between the following quality dimensions:-

1. Performance and Conformance

2. Assurance and Responsiveness

Q.2 one of the diming points for continual improvement is to "Cease dependence on mass inspections to improve quality", explain this point briefly?

Q.3. According to Feigenbaum thee are four major impediments to improving quality. Please outline these points and discuss them briefly?

Q.4. looking at the different viewpoint from different contributors we see that we have different plans towards quality. Which plan should be adopted, do we need a contingency plan. Explain?

Q5. What is the contingency perspective on Quality? Explain briefly

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