Q$2$ A

B

Define the term Quality Function Deployment $($QFD$)$ within a new product

development context. Explain how does it contributes to the prioritisation of better

customer outcomes.

A local manufacturing firm which produces engineer to order and assemble to

order high value products for the pharmaceutical industry has recently been

requested by its owner to provide a proposal on the benefits of a predictive

performance model and methodology from a workshop that you have recently

completed. You are requested to produce the following report:

$1.$ Review the current state of the practice of performance reporting within

firms.

$2.$ Suggest a suite of appropriate key performance measures.

$3.$ Explain the benefits of an Ex$-$Ante or Predictive Performance approach to

enterprise performance management.

$4.$ Recommend a methodology on how this type of Enterprise Performance

Model might be deployed within actual firms.

It is recommended that you use appropriate examples from the literature or your

prior industrial experience to support any recommendations that you provide