Q11. On your computer, a consequence of malware might be: a. improved efficiency of hard drive performance b. strengthening of encryption capabilities c. the introduction of a computer virus d. an increase in RAM size Q12. Which of the following is not a benefit of outsourcing IT operations? a. reduce operating expenses b. take advantage of the expertise of outsiders c. increase the IT capabilities of the enterprise that engages in outsourcing d. reduce payroll of corporate staff Q13. Leadership and management are basically the same thing. a. true b. false Q14. When looking at people's 'hierarchy of needs,' which reflects the outlook of someone who is best motivated by letting him/her find self-fulfillment on the job? a. self-actualization b. survival c. safety d. need to belong Q15. Effective leaders are most likely to: a. make important task decisions all by themselves b. make decisions that will benefit powerful stakeholders c. help to get agreement on objectives and strategies d. emphasize individual rights over collective responsibility