Q2: Embedding improvement mindset through Daily Work Management

The steps to take to address the issues of safety, skill, and strain are as follows:

1. Establish zones within your department or function

2. Select the working zone

3. Describe the routine activities you engage in.

4. Determine the activities' criticality in terms of productivity, quality, cost, delivery, safety, morale, and flexibility, and classify them as Vital and Others.

5. Decide on one crucial activity.

6. develop a Visual SoP with illustrations and descriptions.

7. List the safety, skill, and strain concerns for each step (You need to briefly describe the concern)

8. List three issues, investigate potential remedies, and give a brief description of each.

9. Specify one area in which you need to improve your skills.

Answer the above question from Operations excellence management in IT services sector