Question: Q2a) Using your current or most recent organisation as a case study, provide a general profile of the organisation and develop a service blueprint to

Q2a) Using your current or most recent organisation as a case study, provide a general profile of the organisation and develop a service blueprint to reflect the service operation of the organisation.

Q2b) Why do you think your organization organizes itself this way? Examine the process carefully and discuss problems that have ensued in the organisation that are echoed in the blueprint but do not add value to the customer.

Q2c) Redevelop the blueprint showing the steps that can be modified or eliminated to improve the overall customer experience

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