Read the case study and then there's Activity read that and then at the end there's Questions you have to answers according to the case study and activity.

Case study

"Educational Compliance Services" in a rapidly growing education and compliance group that provides educational material and compliance services to Registered Training Organisations (RTOs) all over Australia.

As the company is growing at a rapid pace. The company is at a stage where recruitment of new employees and promotion of existing employees to supervisor level is required. To ensure that the company will continue to grow there is also a need to minimise possible future employee performance issues.

The decision has been taken to plan, develop, implement, monitor and evaluate a mentoring program that addresses the organisational needs below:

• To enhance the leadership skills of current employees (as the company wants to promote them as future leaders).
• To encourage employee retention and improve employee productivity
• To break down the "silo" mentality that hinders cooperation between departments
• To elevate knowledge transfer from simply "getting" information and instead transform the process so that the organisation retains the practical experience and wisdom gained from long-term employees.
• To enhancethe professional developmentof employees.
• To support the creation of a multicultural workforce bycreating relationships between diverse employees.
• Tobuildmentoring culture that continuously promotes individual employee growth and development

The mentoring program will be implemented in different stages over a period of six months.

The following are the objectives of the mentoring program which needs to be set up:

• Teach employees leadership skills.
• Increase knowledge and self-confidence.
• Increase job satisfaction.
• Promote cooperation.
• Promote the transfer of knowledge from higher to lower hierarchy.
• Professionally develop employees.
• To achieve the objectives in a 6-month timeframe.

The management of "Educational Compliance Services" has given the responsibility of preparing the mentoring program to the Human Resource Manager. They have allocated the following responsibilities to the Human Resource Manager:

• Plan the mentoring program.
• Consult stakeholders to develop the mentoring program.
• Develop tools and materials to support the mentoring program.
• Establish mentor and mentee selection criteria, procedures and tools.
• Establish communication requirements.
• Establish rules, procedures and requirements related to accountabilities and responsibilities.
• Recruit and match mentors with mentees.
• Induct mentors and mentees.
• Develop personal development plans for mentors and mentees.
• Monitor mentor-mentee relationship.
• Evaluate mentoring program against agreed outcomes.
• Report on outcomes.
• Identify improvement opportunities.

Activity 1: Meet with the stakeholders

In this activity, you are required to conduct a meeting with the Operations Manager and the CEO of the organisation.

The agenda of the meetings is to identify the requirements of the mentoring program plan.

Before the meeting, prepare meeting agenda.

During the meeting, you are required to:

• Discuss the purpose and objectives of the mentoring program plan.
• Consult the key requirements of the mentoring program plan with the Operations Manager and CEO on the following topics:
• Anticipated outcomes.
• Program design principles.
• Mentor skills requirements.
• Method or mode of interaction to deliver the mentoring program.
• Duration of the program
• Types of mentoring to be used
• Tools and instruments to be used
• Reporting requirements
• Methods and resources required to report on mentoring program outcomes
• Timelines
• Roles and responsibilities for mentors and mentees.
• Evaluation criteria.

Answers the following Questions

1. Purpose and objectives of the monitoring program plan

2. Key requirements of the mentoring program plan

A). Anticipated outcomes.

B). Program design principles.

C). Mentee's learning style

D). Mentor skills requirements.

E). Method or mode of interaction to deliver the mentoring program.

F). Reporting requirements

G). Timelines

H). Roles and responsibilities of the mentors and mentees

I). Evaluation criteria