Quality can be defined as the extent to which the performance of a product or service meets or surpasses customer expectations.

$$ True

$$ False

Question $15(1$ point$)$

Product quality is often assessed based on nine dimensions, including performance, aesthetics, special features, conformance, reliability, durability, perceived quality, serviceability, and consistency.

True

False

Question $16(1$ point$)$

Conformance reflects how closely a product aligns with its design specifications.

True

$$ False