Quality Management System (QMS) as a management system to direct and control an organization with regard to quality. In general, QMS can be defined as a management system to control and direct an organization in fulfilling its obligation and commitment for quality products and services based on the scope of each organization known as the International Organization of Standard (ISO).

i. Identify the suitable ISO for the organization that produces the following:

a. Medicine

b. Car headlamp

c. Snacks

d. Gadget

e. Financial services

ii. Determine the most appropriate model to be adopted during the following stages of TQM implementation:

a. Creating awareness among employees towards TQM organization;

b. Planning of activities to be introduced;

c. Assessment or auditing.

d. Towards ISO certification

e. New employees induction training