Question: Quest Diagnostics (A): Improving Performance at the Call Centers Authors: Zeynep Ton; Cate Reavis 1- What is the main presenting issues ? main propblem 2-

Quest Diagnostics (A): Improving Performance at the Call Centers

Authors: Zeynep Ton; Cate Reavis

1- What is the main presenting issues ? main propblem

2- the key issues and why these have arisen and require action

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