Question 03:

With reference to the time it takes before a new customer can have collections and/or deliveries, what answer option presents the BEST approach from a service value system (SVS) perspective and is LOGICALLY CONSISTENT (logically consistent means that all parts in a paragraph are true in relation to all other parts in the paragraph)?

A. A holistic view of value creation is necessary from a total company perspective to prevent lost value, lost opportunities and suboptimal use of resources across the company. Value co-creation requires that the IT department work with the business staff to shorten the time to complete the new customer process for the company and its customers.

B. Good IT governance requires that the IT department follow its authorisation steps from the technicians to the IT executive to prevent fraud and human error, which in turn, saves money, time and value. In addition, the authorisation steps have stood the test of time as they have been used for many years and they provide an audit trail for the annual IT audit.

C. It is vital that the IT department follow their normal checks and processes for new customers to ensure that proper access management and security protocols are followed. If the IT department skips steps or take short cuts or tries to complete all the configurations too quickly then the company could lose value and money through collections and/or deliveries not billed or billed to the wrong customer.

D. Unfortunately, the IT department does not have unlimited resources and they work at peak output to ensure efficiency in workflow and value. The new customer process is actually quite quick given all the complex configurations required to activate a new customer. The business staff need to recognise this value from IT and accommodate IT. E. A holistic view of value creation is necessary from a total company perspective to prevent lost value, lost opportunities and suboptimal use of resources across the company. Value co-creation requires that the IT department provide the best value to the company by providing a fool proof new customer process that is the best in the industry even if it takes about a week.