Question: With reference to the time that it takes before a new new guest can go to his / her room, what answer option presents the

With reference to the time that it takes before a new new guest can go to his/her room, what answer option presents the BEST approach from a service value perspective, and is LOGICALLY CONSISTENT (logical consistency means that all parts in a paragraph are true in relation to all other parts in the paragraph)?
A.
A holistic view of value creation is necessary from a total company perspective to prevent lost value, lost opportunities and suboptimal use of resources across the company. Value creation requires that the IT department work with the business staff to shorten the time to complete the new guest process for the casino and its customers.
B.
Good IT governance requires that the IT department follow its current processes to prevent fraud and human error, which in turn, saves money, time and value. In addition, the processes have stood the test of time as they have been used for many years and they provide an audit trail for the annual IT audit.
C.
It is vital that the IT department follow their processes for new guests to ensure that proper access management and security protocols are followed. If the IT department skips steps or take short cuts or tries to complete all the configurations too quickly then the casino could lose value and money through guests not billed or billed to the wrong guest.
D.
Unfortunately, the IT department does not have unlimited resources and they work at peak output to ensure efficiency in workflow and value. The new guest process is actually quite quick given all the complex configurations required to activate a new guest. The casino staff need to recognise this value from IT and accommodate IT.
E.
A holistic view of value creation is necessary from a total company perspective to prevent lost value, lost opportunities and suboptimal use of resources across the company. Value creation requires that the IT department provide the best value to the casino by providing a fool proof new guest process that is the best in the industry even if it takes about 30 minutes.

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