Question: Question 1 0 ( 5 points ) Proactive managers and service providers know to plan for failure to meet customer expectations. The course of action

Question

10 (5

points

)

Proactive managers and service providers know to plan for failure to meet customer expectations. The course of action that will help in the long run as well as the short run is to

attempt to make amends and learn from the experience.

reduce the communication gap.

assess service standards against service fairness.

increase the zone of tolerance.

Question 10(5 points) Proactive managers and service providers know to plan

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