Question $11(1$ point$)$

Consistency implies that a product maintains a uniform level of quality without significant variations.

True

False

Question $12(1$ point$)$

Serviceability refers to the ease with which a product can be repaired or complaints can be handled by customer service.

True

False

Question $13(1$ point$)$

Perceived quality involves the indirect evaluation of a product, often based on brand reputation and customer reviews.

$$ True

False