Question: QUESTION 1 . 1 ( 2 0 Marks ) As highlighted by Wayne Newton, if it is not measured, it is not managed. In addition

QUESTION 1.1
(20 Marks)
As highlighted by Wayne Newton, if it is not measured, it is not managed. In addition to those already provided, examine the quality metrics that Alaska airlines should be tracking to determine the performance of their operations.
QUESTION 1.1 (20 Marks) As highlighted by Wayne Newton, if it

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