Question: Question 1 ( 1 point ) Back - stage or invisible process becomes important to customers in which of the following situations. a . Kitchen

Question 1(1 point)
Back-stage or invisible process becomes important to customers in which of the following situations.
a. Kitchen sends a wrong order for preparation
b. Flowers are delivered to a different address
c. Refund is refused by Lufthansa partner - Air Canada
All of the above (a,b and c)
Only a & b
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Question 1(1 point) Back-stage or invisible process becomes important to customers

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