Question 1 (1 point) Uncontrolled variation refers to variation that is present in the process on a daily basis. It is the variation that is natural to the process. For instance, the temperature in a building varies slightly throughout the day and throughout a year. True False Question 2 (1 point) Which of the following philosophers emphasized any deviation from the target specification results in a loss and said "lack of quality is a loss to society?" Dr. Deming Dr. Feigenbaum Dr. Taguchi Dr. Shewhart Question 3 (1 point) An employee is asked to prepare computer printouts for timely delivery. While the information is printing out, the paper keeps tearing and jamming in the printer. The employee knows that this particular brand of paper is incompatible with this printer. When he checked on this in the past he was told that the paper was the least costly, and since the company was facing a budget crunch, purchase orders were being filled with the least expensive items possible. Unfortunately, no one thought to check on what kind of impact those choices would have on the productivity in various departments. Because of jams and tears, the document preparer now has to work longer on the job than expected. More paper is also used because of the loss associated with the jams. Which of Deming's Fourteen points are NOT applicable: Implement 4 steps for experiment design Break down barriers between departments Don't award based on price tag alone Remove the barriers that rob the workers of pride of workmanship Question 4 (1 point) Who introduced statistical control charts? Dr. Shewhart O Dr. Feigenbaum Dr. Taguchi Dr. Deming Question 5 (1 point) Dr. Edwards Deming identified and defined controlled and uncontrolled variation. True False