Question $1(1$ point$)$

Valve is a software company that makes video games. Officially, all the employees report to the CEO. There are no other official managers. This means the CEO's $\_\_\_\_\_\_\_\_$ is larger than generally recommended.

Question $1$ options:

a$)$

portfolio

b$)$

autocracy

c$)$

span of control

Question $2(1$ point$)$

To coordinate efforts, managers must also take into account

Question $2$ options:

a$)$

employees' social network

b$)$

employees' ambitions and aspirations

c$)$

employees' preferences, job satisfaction, and engagement

Question $3(1$ point$)$

Starbucks focuses on making coffee. By $\_\_\_\_\_\_\_\_,$ they are faster, more consistent, and their production costs are lower than McDonald's. Although they have an advantage in the coffee department, they fall well short of par in the food department.

Question $3$ options:

a$)$

specializing in making coffee

b$)$

branding their coffee

c$)$

offering a Italian cafe experience

Question $4(1$ point$)$

Homeland Security has many rules, regulations, and procedures. New employees have to learn a lot before they are ready to work alone. This is the place for someone who likes

Question $4$ options:

a$)$

formalization

b$)$

creative work

c$)$

unstructured work

Question $5(1$ point$)$

Wharton professor Jerry Wind "believe$[$s$]$ that digital networks are the key differentiator, $[$and$]$ enable new forms of sharing, distributed intelligence and value creation." In his model, Uber and AirBnB are platforms for the collaborative economy and $\_\_\_\_\_\_\_\_$ organizations.

Question $5$ options:

a$)$

network

b$)$

modular

c$)$

Internet

Question $6(1$ point$)$

Matrix organizations have a design that:

Question $6$ options:

a$)$

is created in response to a changing and uncertain environment

b$)$

arises organically when the hierarchy is not well$-$defined

c$)$

allows product managers to have control over product$-$related matters, and functional department managers to have authority over policy relating to their function, such as accounting

Question $7(1$ point$)$

Departmentalization often leads to the problem of silos. Employees in different departments do not talk to each other regularly. Issues between departments go up the management chain for senior management to resolve. A $\_\_\_\_\_\_\_\_$ fixes this by giving each employee two managers with different specialties.

Question $7$ options:

a$)$

customer structure

b$)$

matrix structure

c$)$

functional structure

Question $8(1$ point$)$

Procter & Gamble is a consumer products company. It launches many new products every year. The people who develop each new product must understand consumer tastes, distribution, manufacturing, marketing, accounting, and legal issues. P&G uses teams because the group members

Question $8$ options:

a$)$

are not rewarded for the group's success and face independent constraints

b$)$

share a common function, and can work independently and synergistically

c$)$

share a common goal with interdependent constraints that can be overcome by their synergy

Question $9(1$ point$)$

An instructor who is free to choose the textbook, design the course content, and use any relevant materials when delivering lectures has high levels of

Question $9$ options:

a$)$

feedback

b$)$

task significance

c$)$

autonomy

Question $10(1$ point$)$

Procter & Gamble has fickle customers and needs to rapidly innovate new products. It benefits from implementing

Question $10$ options:

a$)$

a functional organization, where specialists can improve their skills

b$)$

a matrix organization to manage a wide variety of demographic$-$specific products or services

c$)$

a geographic organization for lower transportation and distribution costs

Question $11(1$ point$)$

The Social Security Administration has a long$-$standing role managing the Social Security benefits required by law. Its environment is stable, and employees follow rules and rarely need to innovate. The organization uses

Question $11$ options:

a$)$

a network organization

b$)$

matrix structure

c$)$

functional departmentalization

Question $12(1$ point$)$

Nick works with a large team at a social media company. He has proposed and finished several projects which the company funded and completed. He has a great sense of pride in doing his job. He has worked with the company for four years now but has yet to see a promotion. Nick works for a company with a:

Question $12$ options:

a$)$

tall hierarchy structure

b$)$

flat hierarchy structure

c$)$

formal structure

Question $13(1$ point$)$

The Ritz Carlton is a luxury hotel chain. The Ritz has calculated that the lifetime value of a customer is a quarter million dollars. To keep customers happy and coming back, they

Question $13$ options:

a$)$

empower employees to spend $$2000$ per incident to help out customers, without asking a manager

b$)$

expect employees to find a solution without additional resourc