Question: Question 1 1.1 With reference to the case study, briefly explain the phenomenon which the Monzon team experienced during the implementation of the centralised and

Question 1 1.1 With reference to the case study, briefly explain the phenomenon which the Monzon team experienced during the implementation of the centralised and automated commission system? (5 marks) Question 1 1.1 With reference to the case study, briefly explain the phenomenon which the Monzon team experienced during the implementation of the centralised and automated commission system
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