Question 1 (15%) Analyze what a manager may do to improve quality regarding to human resources management. Question 2(15%) Analyze the following sentences and answer if each can be a good o a bad statement when applying total quality strategies. Give and explanation about your own perception about each statement: 1. The cost of quality is studied according to different factors, one of them the external costs which correspond to those that are focused to reduce the potential for defects. 2. One of the topics included in the standard ISO-14000 is the environmental management. 3. Pareto charts are a specific histogram in which frequencies are ordered from the highest to the lowest value. 4. The variance is defined as the average squared difference of the scores from the mean. 5. The most important use of a control chart is to improve the process, but they can be use as well to provide diagnostic information. Question 3 (15%) Describe briefly, at least, five points from Deming's 14 points for Management that you could consider as the most important and justify why you believe they are the most important. Use a practical example to illustrate each of your answers